We are committed to providing a professional service to all our clients. When something goes wrong, we need you to tell us about it. This will improve our standards.
Crapper & Haigh operates a Complaints Handling Procedure in accordance with RICS Guidelines.
As a regulated RICS firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you, the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Stage One
If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
John Francis (Director)
Crapper & Haigh
9-11 Figtree Lane
Sheffield
S1 2DJ
0114 272 9944
[email protected]
www.crapperhaigh.co.uk
We will consider your complaint as quickly as possible, and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.
Stage Two
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use the following redress providers:
For Consumer Clients:
Property Redress Scheme
Limelight
1st Floor Studio 3
Elstree Way
Borehamwood
Hertfordshire
WD6 1JH
0333 321 9418
[email protected]
https://www.theprs.co.uk/